Returns Policy

Grow World Hydroponics aims to always provide high quality goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions:

14. In the EU you have the right to return these purchases within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind”

14.1 If you receive goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 14 days to arrange collection and return. Grow World Hydroponics is responsible for paying shipment costs. You will be given the option to have the goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the goods. Refunds and replacements will be issued upon our receipt of the returned goods.

14.2 If any goods you have purchased have faults when they are delivered to you, you should contact Grow World Hydroponics within 28 days to arrange collection and return. Grow World Hydroponics IS NOT responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned goods, the price of the goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the goods.

14.3 If any goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.

14.4 If goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Grow World Hydroponics within 10 days and arrange collection and return. Grow World Hydroponics is responsible for paying shipment costs. Upon receipt of the returned goods, the price of the goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the goods.

14.5 You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 14 days after the goods have been delivered. If you change your mind about the goods within this period, please return them to Grow World Hydroponics within 14 days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the goods can be re-sold, as new, without any additional work. You, the customer, are responsible for paying shipment costs if goods are returned for this reason.

14.6 If you wish to return goods to Grow World Hydroponics for any of the above reasons, please contact us by telephoning 0121 448 3155 or by sending us a message via email [email protected] to make the appropriate arrangements.

14.7 Grow World Hydroponics reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:

14.7.1 Any use or enjoyment that you may have already had out of the goods.
14.7.2 Any characteristics of the goods which may cause them to deteriorate or expire rapidly.
14.7.3 The fact that the goods consist of audio or video recordings or computer software and that the packaging has been opened.
14.7.4 Any discounts that may have formed part of the purchase price of the goods to reflect any lack of quality made known to the customer at the time of purchase.

Such discretion to be exercised only within the confines of the law.